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When Should I Upgrade or Downgrade My Account?

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Text Request has no contracts, so you can change your plan on a month-to-month basis as it suits your needs. That means you can easily upgrade as you use Text Request more, or upgrade and downgrade your plan depending on the season.

Two things to note:

  1. All plan changes take effect at the beginning of your next billing period.
  2. Only Administrators can make changes to account plans. For more details, view our User Permissions page.

How do I change my account?

  1. Go to your Account menu option.
  2. Click on the Account tab. You'll be able to see which plan you're currently on.
  3. Click the Change Account Type button.
  4. Select your new plan from the dropdown menu.
  5. Be sure to click Save! A notification will tell you that your plan change has been scheduled. Plan changes will take effect at the beginning of your next billing period.

When should I upgrade my account?

There are two things to consider when comparing plans: Number of texts that you’ll use, and extra text numbers or keywords.

Generally, you’ll save money by upgrading your account when you use double the number of texts included in your base plan.

For example, if you’re on the Starter plan, which comes with 1,000 texts included, you’ll want to upgrade whenever you use about 2,000 texts. Here’s how the math breaks down.

Starter plan cost: $49
Extra texts: $0.05/text X 1,000 = $50
Total Cost: $99

In this case, you’re better off upgrading to the Basic plan, which is $99, includes 2,500 texts, and comes with a price break on extras.

This is a good rule of thumb, but to make sure you’re getting the most bang for your buck, you also need to include extra phone numbers and keywords in your calculations.

Below is a formula to help you compare plans. For all plan rates, view our Pricing page.

Plan Cost + Extra Texts(Per Text Rate) + Extra Phone Numbers(Per Number Rate) + Keywords(Per Keyword Rate) = Total Cost

As an example, let’s say your office needs to use 2,000 texts a month, 1 additional phone number, and 1 keyword. Here’s how that cost would break down by each plan:

$49 + 1,000($0.05) + 1($5) + 1($5) = Total Cost
$49 + $50 + $5 + $5 = $109

$99 + 0($0.04) + 1($4) + 1($4) = Total Cost
$99 + $0 + $4 + $4 = $107

$199 + 0($0.03) + 1($3) + 1($3) = Total Cost
$199 + $0 + $3 + $3 = $205

In this example, the Basic plan gives you the most bang for your buck (plus wiggle room).

When should I downgrade my account?

Our rule of thumb is to downgrade your account plan when you use 75% or fewer of the texts included in your base plan. For instance, the Corporate plan comes with 6,500 texts. But if you only use 75% (4,875) of those texts, you’d save money downgrading to the Basic plan.

Here’s how the math breaks down:

Corporate plan, with 6,500 texts included: $199
Basic plan, 2,500 texts included: $99 + 2,375($0.04) = $194

In this example, even with so many extra texts, the Basic plan is more cost efficient. However, just like above, you also need to account for extra phone numbers and keywords. You also might want to stay at the higher plan for the added flexibility. It's up to you.

Another example - let’s say you use about 4,500 texts per month, need 2 extra phone numbers, and use 3 keywords. We’ll use the same formula as above to see which plan is best for you.

$49 + 3,500($0.05) + 2($5) + 3($5) = Total Cost
$49 + $175 + $10 + $15 = $249

$99 + 2,000($0.04) + 2($4) + 3($4) = Total Cost
$99 + $80 + $8 + $12 = $199

$199 + 0($0.03) + 2($3) + 3($3) = Total Cost
$199 + $0 + $6 + $9 = $214 

In this example, the Basic plan gives you the best price.

What counts as a text towards my total usage?

Any text sent or received counts towards your total usage. The only exception is texts with Text Request support (423-218-0111), which are free.

A text can contain up to 160 characters. Messages containing more than 160 characters count as multiple texts towards your total usage. To help, there’s a character counter in every Compose a New Message box.

For more details, view our SMS 101 page.

Important Things to Note

Larger plans always provide more flexibility and a better rate for extras. If you’re hovering between two plans, where one is only cheaper by a few dollars, it may well be worth those extra few dollars to provide a cushion in your text usage and a better rate on extras.

Remember that all plan changes take effect at the start of your next billing period. Billing periods start on the day of purchase. So, if you signed up for Text Request on the 15th, any plan changes will take effect on the next 15th.

If you have any questions, please contact us.